Privacy Policy

1. Introduction

Welcome to Zinben Technologies Co., Ltd. ("Zinben Tech", "we", "our", or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including custom software development, technical consulting, tool development, AI solutions, and our developer platform.

1.1 Legal Basis and Operator Information

We process your personal information in accordance with the Personal Information Protection Law of the PRC (PIPL), the Cybersecurity Law, and other applicable laws. Our processing is based on: your consent; performance of a contract; compliance with legal obligations; and our legitimate interests where appropriate. The operator of this service is Zinben Technologies Co., Ltd. (Chinese entity: 臻本（广州）信息科技有限公司), with its business address in Guangzhou, China.

1.2 Related policies and supplements

The following documents supplement this Policy and may be updated on a different cadence.

2. Information We Collect

We collect the following types of information:

Personal Information: Name, email address, phone number, company name, and other contact information you provide when inquiring about our services or creating an account.
Business Information: Project requirements, technical specifications, and business needs you share with us during consultations.
Technical Data: IP address, browser type, device information, operating system, and usage patterns when you access our website or services.
Communication Data: Records of correspondence, inquiries, and feedback you provide to us.
Payment Information: Billing details and transaction records when you purchase our services (processed through secure third-party payment providers).
App and Subscription Data (our mobile apps, desktop apps, and web services, e.g. Net-Diagnotor): Purchase and subscription data, device identifiers including Android ID/SSAID, AAID, app set ID, IDFA/IDFV, OAID or similar identifiers where applicable, usage and diagnostics, and authorized location data.
Advertising, Attribution, and SDK Data: Where advertising, analytics, attribution, or anti-fraud SDKs are enabled in our apps, we and our SDK partners may collect device and advertising identifiers, device and app information, ad interaction data, diagnostics, and installed app information, subject to applicable law and user choices.

3. How We Use Your Information

We use your information for the following purposes:

To provide and deliver our software development, consulting, and technical services
To communicate with you about projects, inquiries, and service updates
To process payments and manage billing
To improve our services, website, and user experience
To send you relevant information about our services (with your consent)
To comply with legal obligations and protect our rights
To detect and prevent fraud, security issues, and technical problems
To verify subscription status, restore purchases, and provide feature access according to subscription tier
To display ads, measure ad performance, perform attribution, frequency capping, security, and advertising fraud prevention where advertising SDKs or advertising features are enabled

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

Service Providers: With trusted third-party service providers who assist us in operating our business (e.g., cloud hosting, payment processing), subject to confidentiality agreements.
Business Partners: With partners involved in delivering services to you, with your knowledge and consent.
Legal Requirements: When required by law, court order, or governmental authority, or to protect our rights and safety.
Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice to affected users.
Advertising, Analytics, and Attribution Partners: When an app integrates advertising or attribution SDKs, relevant identifiers, ad events, diagnostics, and fraud-prevention data may be shared with SDK providers, ad networks, attribution partners, and app stores only for the disclosed purposes and subject to your privacy choices.

5. Data Security

We implement industry-standard security measures to protect your information, including encryption of data in transit and at rest, access controls and authentication mechanisms, regular security assessments and audits, and secure data storage systems. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your jurisdiction, you may have the following rights:

Access: Request access to your personal information we hold.
Correction: Request correction of inaccurate or incomplete information.
Deletion: Request deletion of your personal information.
Portability: Request a copy of your data in a portable format.
Objection: Object to certain processing activities.
Withdraw Consent: Withdraw consent where processing is based on consent.
Account Deletion: Request deletion of your account and associated personal information, subject to the terms set forth in our Terms of Service.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it.

8. Cookies, SDKs, and Tracking Technologies

We use cookies and similar technologies on websites, and may use mobile SDKs and advertising identifiers in apps, to enhance your experience, analyze usage patterns, provide or measure ads, and prevent fraud. You can control cookies in your browser, manage app permissions in system settings, use Apple App Tracking Transparency choices on iOS, reset or delete the Android advertising ID on Android, and reset or limit personalized advertising for OAID on Huawei devices.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

10. Minors and Children's Privacy

Our services are primarily intended for adults. In the People's Republic of China, we do not knowingly collect personal information from minors under 14 without guardian consent. For minors aged 14 to 18, we process information with due care. In other jurisdictions, our services are not intended for individuals under 18. If you believe we have collected information from a minor in violation of applicable law, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. For material changes that affect how we process your personal information, we will provide prominent notice and, where required by applicable law (including PIPL), obtain your renewed consent before applying the updated processing. Your continued use of our services after such notice constitutes acceptance unless consent is expressly required.

12. Complaints and Contact Us

If you are not satisfied with our handling of your personal information, you may lodge a complaint with us. We will respond within a reasonable period. You may also complain to the relevant supervisory authority in your jurisdiction.

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email:
Phone: (+86) 139 2266 8101
Address: Fengwei Building, Siyou Xinma Road, Yuexiu District, Guangzhou, China