Welcome to Zinben Technologies Co., Ltd. ("Zinben Tech", "we",
"our", or "us"). We are committed to protecting your privacy and
ensuring the security of your personal information. This Privacy
Policy explains how we collect, use, disclose, and safeguard your
information when you use our services, including custom software
development, technical consulting, tool development, AI solutions,
and our developer platform.
1.1 Legal Basis and Operator Information
We process your personal information in accordance with the Personal
Information Protection Law of the PRC (PIPL), the Cybersecurity Law,
and other applicable laws. Our processing is based on: your consent;
performance of a contract; compliance with legal obligations; and
our legitimate interests where appropriate. The operator of this
service is Zinben Technologies Co., Ltd. (Chinese entity:
臻本（广州）信息科技有限公司), with its business address in
Guangzhou, China.
1.2 Related policies and supplements
The following documents supplement this Policy and may be updated on
a different cadence.
Personal Information:Name, email address, phone number, company name, and other
contact information you provide when inquiring about our
services or creating an account.
Business Information:Project requirements, technical specifications, and business
needs you share with us during consultations.
Technical Data:IP address, browser type, device information, operating system,
and usage patterns when you access our website or
services.
Communication Data:Records of correspondence, inquiries, and feedback you provide
to us.
Payment Information:Billing details and transaction records when you purchase our
services (processed through secure third-party payment
providers).
App and Subscription Data (our mobile apps, desktop apps, and
web services, e.g. Net-Diagnotor):Purchase and subscription data, device identifiers including
Android ID/SSAID, AAID, app set ID, IDFA/IDFV, OAID or similar
identifiers where applicable, usage and diagnostics, the SSID
and BSSID of the currently connected Wi-Fi when you use network
diagnostic features (read through the system Wi-Fi interface to
display the current network on the device, not uploaded to our
servers by default, and not read if you deny the related system
permission), and authorized location data.
Advertising, Attribution, and SDK Data:Where advertising, analytics, attribution, or anti-fraud SDKs
are enabled in our apps, we and our SDK partners may collect
device and advertising identifiers, device and app information,
ad interaction data, diagnostics, and installed app information,
subject to applicable law and user choices.
3. How We Use Your Information
We use your information for the following purposes:
To provide and deliver our software development, consulting, and
technical services
To communicate with you about projects, inquiries, and service
updates
To process payments and manage billing
To improve our services, website, and user experience
To send you relevant information about our services (with your
consent)
To comply with legal obligations and protect our rights
To detect and prevent fraud, security issues, and technical
problems
To verify subscription status, restore purchases, and provide
feature access according to subscription tier
To display ads, measure ad performance, perform attribution,
frequency capping, security, and advertising fraud prevention
where advertising SDKs or advertising features are enabled
4. Information Sharing and Disclosure
We do not sell your personal information. We may share your
information only in the following circumstances:
Service Providers:With trusted third-party service providers who assist us in
operating our business (e.g., cloud hosting, payment
processing), subject to confidentiality agreements.
Business Partners:With partners involved in delivering services to you, with your
knowledge and consent.
Legal Requirements:When required by law, court order, or governmental authority,
or to protect our rights and safety.
Business Transfers:In connection with a merger, acquisition, or sale of assets,
with notice to affected users.
Advertising, Analytics, and Attribution Partners:When an app integrates advertising or attribution SDKs,
relevant identifiers, ad events, diagnostics, and
fraud-prevention data may be shared with SDK providers, ad
networks, attribution partners, and app stores only for the
disclosed purposes and subject to your privacy choices.
5. Data Security
We implement industry-standard security measures to protect your
information, including encryption of data in transit and at rest,
access controls and authentication mechanisms, regular security
assessments and audits, and secure data storage systems. However, no
method of transmission over the Internet is 100% secure, and we
cannot guarantee absolute security.
6. Your Rights
Depending on your jurisdiction, you may have the following rights:
Access:Request access to your personal information we hold.
Correction:Request correction of inaccurate or incomplete
information.
Deletion:Request deletion of your personal information.
Portability:Request a copy of your data in a portable format.
Objection:Object to certain processing activities.
Withdraw Consent:Withdraw consent where processing is based on consent.
Account Deletion:Request deletion of your account and associated personal
information, subject to the terms set forth in our Terms of
Service.
7. Data Retention
We retain your personal information for as long as necessary to
fulfill the purposes described in this policy, comply with legal
obligations, resolve disputes, and enforce our agreements. When your
information is no longer needed, we will securely delete or
anonymize it.
8. Cookies, SDKs, and Tracking Technologies
We use cookies and similar technologies on websites, and may use
mobile SDKs and advertising identifiers in apps, to enhance your
experience, analyze usage patterns, provide or measure ads, and
prevent fraud. You can control cookies in your browser, manage app
permissions in system settings, use Apple App Tracking Transparency
choices on iOS, reset or delete the Android advertising ID on
Android, and reset or limit personalized advertising for OAID on
Huawei devices.
9. International Data Transfers
Your information may be transferred to and processed in countries
other than your country of residence. We ensure appropriate
safeguards are in place to protect your information in accordance
with applicable data protection laws.
10. Minors and Children's Privacy
Our services are primarily intended for adults. In the People's
Republic of China, we do not knowingly collect personal information
from minors under 14 without guardian consent. For minors aged 14 to
18, we process information with due care. In other jurisdictions,
our services are not intended for individuals under 18. If you
believe we have collected information from a minor in violation of
applicable law, please contact us immediately.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify
you of material changes by posting the updated policy on our website
and updating the "Last Updated" date. For material changes that
affect how we process your personal information, we will provide
prominent notice and, where required by applicable law (including
PIPL), obtain your renewed consent before applying the updated
processing. Your continued use of our services after such notice
constitutes acceptance unless consent is expressly required.
12. Complaints and Contact Us
If you are not satisfied with our handling of your personal
information, you may lodge a complaint with us. We will respond
within a reasonable period. You may also complain to the relevant
supervisory authority in your jurisdiction.
If you have any questions about this Privacy Policy or our data
practices, please contact us:
Email:
Phone: (+86) 139 2266 8101
Address: Fengwei Building, Siyou Xinma Road, Yuexiu District,
Guangzhou, China